Shipping & Returns

How long will it take to get my order?

Colson Health, Inc. processes orders received by 11am PST the same day. Orders received after 11am are processed the next business day. We are closed on weekends and major holidays. Orders placed during this time will ship the following business day.

When placing an order within the United States, you have shipping choices based preferences. You can choose FREE standard shipping (5-8 business days) with order > $60 , priority shipping (3-5 business days) or express shipping (1-3 business days) at checkout.

Shipping Rates

For orders within the United States, when your total exceeds $60 or includes a subscription, you qualify for free standard shipping within 5-8 business days. If you prefer faster delivery, you can choose 3-5 business day priority shipping, which costs $5, or opt for even quicker 1-3 business day express shipping for $13. For orders under $60, standard shipping is available for $9.99, priority shipping costs $12, and express shipping is $18.

Tracking is provided once your order is fulfilled and scanned by the carrier. Please note that it may take up to 24 hours for your tracking number to be live in each shipping vendors system.

Shipping does not include processing times. Please note that we cannot be held responsible for any carrier-related issues such as weather-related delays or increased holiday shipping volumes, as these factors are beyond our control.

Help! My phone's wallet checked out using an old address.

We cannot cancel orders after they are received including subscription renewals because they are processed immediately (this doesn't mean they are picked up, but processed among hundreds of boxes that cannot be sorted through)and they are waiting on a loading dock waiting to be scanned. We suggest you contact someone at your former address. Email us to change your address in our system for future orders. Please check that all your information is 100% correct before submitting your order to avoid errors.

Help! Tracking shows that my package was delivered but I haven't received it.

Before emailing us, try a few things to help locate your package.

Leave a note with your mail carrier in your mailbox ASAP. Your local carrier will remember if a neighbor may have mistakenly received it.
Is it possible another family member picked it up?
Was there a key in your mailbox? Delivered to a Parcel Locker?
Is it at your apartment clubhouse?
Contact your local post office to ask for a record of the GPS scan to show the location it was delivered on the map of your neighborhood.

International Shipping

We only ship Internationally to Canada via FedEx. All Canada orders over $85 ship are not charged shipping (you are responsible for broker fees and duties). All Canada orders $84.99 or less ship for a flat rate of $25 which is applied automatically at checkout. (We are not responsible for duty and export fees which USPS and FedEx charge as your items go through customs). FedEx will need you to fill out forms to clear your item through customs. If you fail to do this in 4 days, they will return your box to us. Most international packages arrive in 7-10 business days. Refused boxes are subject to shipping charges( there and back + restocking fees).

Please email us at hello@boobiesuperfoods.com for cost if interested in an international subscription of our products. Duties and broker fees apply.

Return Policy on Website Orders

We want you to love your purchase! We accept returns on most* items within 30 days of receipt with Onward VIP Protection+, as long as they are sealed, unused, and in new condition.No Onward? No problem! You can still return eligible items within 14 days of receipt following our standard return policy below.

Standard (non-Onward) Returns & Exchange Policy Eligible for Return & Refund:

Most products that are sealed, unopened, and in new condition within 14 days of receipt.
Customers are responsible for return shipping costs.
Returns must be received within 14 days of delivery.
A $7 restocking fee will apply, and original shipping fees are non-refundable.

Exchange Only:

Bralettes (must be unworn with original tags attached).

Final Sale – Not Eligible for Return:

Items sold in Bundles and Kits (e.g., Milk Maker Kit, Try Me Kit, Sampler Pack, etc.).
Passive Pumps
Panties
Hydromom
Single-serving Protein Powder

Subscription Policy

Subscription items will ship automatically based on the frequency and quantity selected at checkout. By placing a subscription order, you authorize us to charge your payment method for future recurring orders.

Subscriptions must be canceled before the renewal date to avoid being charged for the next shipment.
Once an order renews, it cannot be canceled or refunded.
To manage or cancel your subscription, please refer to our policy or contact our customer service team at hello@boobiesuperfoods.com.

If your return meets these criteria, or if you need assistance with your subscription, please let us know, and we’d be happy to help.

What is Onward VIP Protection+?

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection on future purchases and our 30-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost or damaged packages(does not cover theft).

You’ll also have 30 days after your purchase to try our products with free returns. If you are dissatisfied, Onward will work with us to make it right. Onward covers the subtotal minus shipping of the order on returns of new items and we provide store credits for open products.

Our shipping carriers are notified of delivery issues, if the results of their investigations verify it was delivered correctly no refunds issued, only store credits. Theft is not covered.

How do I file a claim?

You can email us at hello@boobiesuperfoods.com.com to have us assist you with a claim.

Who does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

Shipping & Returns

@BOOBIESUPERFOODS

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