Shipping & Returns


 

Order Processing

How long will it take to get my order?

Colson Health, Inc. processes order immediately and fulfills and ships orders within 48 hours for orders placed Monday - Thursdays. 90% of our order ship same day. Orders placed on Friday after 9 am PST through Sunday will process and ship on the following Monday.

We use USPS ground, USPS Priority, UPS ground and first-class mail (the carrier is decided by your address and size of the box) and tracking will be  to each vendors’ standards. Most customers receive their order within 2-7 business days depending on location, weather conditions, and high traffic holiday seasons. We are closed on weekends and on major holidays and ship the following business day. 

Help! My phone's wallet checked out using an old address.

We cannot cancel orders after they are received including subscription renewals because they are processed immediately (this doesn't mean they are picked up, but processed among hundreds of boxes that cannot be sorted through)and they are waiting on a loading dock waiting to be scanned. We suggest you contact someone at your former address. Email us to change your address in our system for future orders.  Please check that all your information is 100% correct before submitting your order to avoid errors. 

Help! Tracking shows that my package was delivered but I haven't received it.
Before emailing us, try a few things to help locate your package.
  • Leave a note with your mail carrier in your mailbox ASAP. Your local carrier will remember if a neighbor may have mistakenly received it.
  • Is it possible another family member picked it up?
  • Was there a key in your mailbox? Delivered to a Parcel Locker? 
  • Is it at your apartment clubhouse?
  • Contact your local post office to ask for a record of the GPS scan to show the location it was delivered on the map of your neighborhood. 

Shipping Rates

All U.S. orders over $60 US Dollars ship for free. All U.S. orders $59.00 or less will ship for a flat rate of $7.00 via Priority Mail, first class, or UPS/FedEx ground for larger orders. For orders that contain a Subscriptions, we offer free shipping. Tracking is provided once your order is fulfilled and scanned by the carrier. Please note that it may take up to 24 hours for your tracking number to be live in each shipping vendors system.


International Shipping 

We only ship Internationally to Canada. All Canada orders over $85 ship for free. All Canada orders $84.99 or less ship for a flat rate of $25 which is applied automatically at checkout. (We are not responsible for duty and export fees which USPS and FedEx charge as your items go through customs). Please email us at hello@boobiesuperfoods.com for cost if interested in an international subscription of our products. Most international packages arrive in 7-10 business days. 


Return Policy on Website Orders

Return Policy on Website Orders
For the safety of our customers, once an order is delivered, Boobie Bar®, Boobie Bark™, Boobie Bears™, Pump to the Max, and all forms of single-serving Boobie Body® shake sales are final. We do accept returns on unopened (outer safety seal intact) Boobie Body ® 20 serving tubs, sealed Hydromom bags, and unused shaker bottles/quenchers. However, return shipping charges will be paid by the customer, must be received within 14 days of receipt, and are subject to a $7 restocking fee, returns exclude any shipping fees paid. Bundles ie Welcome Kits and Motherloads/Bundles are only sold in bundles and therefore excluded from returns. Shipping charges will apply if the return causes the order to be <$60 and will be subtracted from your will not be refunded from the original order. We encourage all our customers to use our sampler pack as an option in choosing their favorite flavor(s) or Welcome Kit which includes a "taste" of all our products.

 


Subscriptions

Subscription items will ship automatically unless you cancel prior to the renewal date. By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected. Please cancel recurring orders before they renew because orders cannot be canceled once the order renews. Please refer to our policy or contact customer service to assist you to manage your account at hello@boobiesuperfoods.com