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Shipping & Returns

 

How long will it take to get my order?

Colson Health, Inc. processes orders received by 12pm PST the same day. Orders received after 12pm are processed the next business day. We are closed on weekends and major holidays. Orders placed during this time will ship the following business day. 
When placing an order within the United States, you have shipping choices based preferences. You can choose standard shipping (5-8 business days), priority shipping (3-5 business days) or express shipping (1-3 business days) at checkout.

 

Shipping Rates

For orders within the United States, when your total exceeds $65 or includes a subscription, you qualify for free standard shipping within 5-8 business days. If you prefer faster delivery, you can choose 3-5 business day priority shipping, which costs $5, or opt for even quicker 1-3 business day express shipping for $13. For orders under $65, standard shipping is available for $7, priority shipping costs $10, and express shipping is $18.
Tracking is provided once your order is fulfilled and scanned by the carrier. Please note that it may take up to 24 hours for your tracking number to be live in each shipping vendors system.
Shipping does not include processing timesPlease note that we cannot be held responsible for any carrier-related issues such as weather-related delays or increased holiday shipping volumes, as these factors are beyond our control.

 

Help! My phone's wallet checked out using an old address.

We cannot cancel orders after they are received including subscription renewals because they are processed immediately (this doesn't mean they are picked up, but processed among hundreds of boxes that cannot be sorted through)and they are waiting on a loading dock waiting to be scanned. We suggest you contact someone at your former address. Email us to change your address in our system for future orders. Please check that all your information is 100% correct before submitting your order to avoid errors. 

 

Help! Tracking shows that my package was delivered but I haven't received it.
Before emailing us, try a few things to help locate your package.
  • Leave a note with your mail carrier in your mailbox ASAP. Your local carrier will remember if a neighbor may have mistakenly received it.
  • Is it possible another family member picked it up?
  • Was there a key in your mailbox? Delivered to a Parcel Locker? 
  • Is it at your apartment clubhouse?
  • Contact your local post office to ask for a record of the GPS scan to show the location it was delivered on the map of your neighborhood. 

International Shipping 

We only ship Internationally to Canada via FedEx. All Canada orders over $85 ship are not charged shipping (you are responsible for broker fees and duties). All Canada orders $84.99 or less ship for a flat rate of $25 which is applied automatically at checkout. (We are not responsible for duty and export fees which USPS and FedEx charge as your items go through customs). FedEx will need you to fill out forms to clear your item through customs. If you fail to do this in 4 days, they will return your box to us. Most international packages arrive in 7-10 business days. Refused boxes are subject to shipping charges( there and back + restocking fees). 
Please email us at hello@boobiesuperfoods.com for cost if interested in an international subscription of our products. Duties and broker fees apply. 

 

 

Return Policy on Website Orders

For the safety of our customers, once an order is delivered BOOBIE* Bar, BOOBIE* Bears, Pump to the Max™, Protein Bowls, all forms of single-serving BOOBIE* Body shakes, and Bundles (Welcome Kits, Motherloads, Fit Kits) sales are final and not eligible for returns. We do accept returns on unopened (outer safety seal intact) BOOBIE* Body tubs, sealed Hydromom bags, and unused shaker bottles/quenchers. 

Additionally, we have updated our policy to include Bralettes and Panties. For hygienic reasons, Panties are not eligible for returns. Bralettes can be exchanged, but not returned, provided they have not been worn and are in their original condition with tags attached. This policy is in place to ensure the hygiene and safety of our products and customers.

All return shipping charges will be paid by the customer and are subject to a $7 restocking fee. Returns must be received within 14 days and refunds will exclude any shipping fees paid. Shipping charges will apply if the return causes the order to be <$65 and will be subtracted from your refund. We encourage all our customers to use our sampler pack as an option in choosing their favorite flavor(s) or Welcome Kit which includes a "taste" of all our products.

 

Subscriptions

Subscription items will ship automatically unless you cancel prior to the renewal date. By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected. Please cancel recurring orders before they renew because orders cannot be canceled once the order renews. Please refer to our policy or contact customer service to assist you to manage your account at hello@boobiesuperfoods.com.

 

What is Onward VIP Protection+?

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack on future purchases and our 90-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 90 days after your purchase to trial our products. If you are dissatisfied, Onward will work with us to make it right or refund your purchase.

 

How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their first purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

 

How do I file a claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file through Onward's claim portal.

 

Who does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change. 

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